Careers

Overview

Due to expansion and growth, we have an exciting opportunity for a full time Quality Assurance / Project Administrator to join our team at our office in Kilkenny. The position would suit someone with office and customer service experience, a positive attitude, an outgoing manner and good organizational skills, additionally you must have excellent computer skills.

This role will report to our PMO Manager and provide support in the general operation of the organisation.

Responsibilities include:

• To contact customers, post service installation and schedule quality inspections to assess the quality of the works completed.
• Generate daily work schedules for the Quality Inspectors and update the client and in-house databases with appointment details.
• Generate weekly and monthly reports to be presented to the Customer, in regards various KPI’s.
• Monitor and ensure all critical Quality Inspection results are dealt with in a fast and professional manner towards customer satisfaction.
• Acts as the first point of contact for customer queries, ensuring an efficient and effective service to the end-user customer at all times.
• Prepare and keep up to date SHEQ reports, weekly and monthly.
  Provide Admin support to the Project Management team as required.
   

Key skills and experience: 

Essential

• A highly motivated and enthusiastic individual with a good understanding of customer services requirements.
• Experience in a customer service/ call centre environment, with excellent telephone manner, friendly and effective communication skills.
• Advanced Microsoft office knowledge and experience (Excel, Word, PowerPoint)
• An excellent communicator, demonstrating an ability to build strong working relations across all levels of the organisation, both with the Customer and fellow peers.
• Strong organisation skills with an ability to plan and manage your workload.
  3+ years relevant Admin experience.
  Fluent English (spoken/written).
   

The role

This role involves surveying, planning and designing cost effective FTTx network for enabling residential and business customers in Liverpool, Chester and Blackpool. 

You will be required to review & record all customer demand points. Where applicable;

a)     Add new addresses

b)    Update Property Count

c)     Move demand points if proposed location is incorrect.

d)    Identify most suitable handover point to the customer premises

Review & record all proposed routes.

a)     Red line the cheapest routes

b)    Identify key feeder routes

c)     Identify routes to be avoided e.g. moratorium, expensive granite, etc.

Review & record all nodal boundaries

a)     Change boundaries to most suitable split if required

b)    Change node cabinet locations if required

Review & record LOC Areas

a)     Create LOC boundaries in areas such as;

b)    WSD Shared driveway

c)     PRRD Private road

d)    ADRD Unadopted road

e)     BP Business park

Identify & record Special Engineering Difficulties and Risks to the project delivery

a)     Identify

b)    Classify

c)     Propose solution to SED/risk

In addition, you will also be required to;

• Complete site-specific risk assessment
• Identify & record traffic sensitive areas
• Speaking with the public and 3rd party stakeholders to enable identifying wayleaves
• Ensure design has no conflict with 3rd party plant records.

Key skills and experience

Essential

• Good PC skills, updating field survey information on handheld device.
• Previous experience in telecoms civils excavations re; conventional and narrow trench work
• Previous experience working on FTTH/FTTP BT networks Must have A9 Safety UG and NRSWA SLG Card
• Understanding of routing of telecom wiring from point to point
• A detailed-oriented approach to work.
• Willingness to travel
• Good negotiating skills
• Flexible and adaptable to work challenges and open to learn and develop skills.
• A high standard of written and spoken English
• Good interpersonal skills and ability to work within a team.

What is expected of you?

• Conduct quality audits of completed HFC build works to include chambers, ducts & cabinets and external/internal cable routes, equipment positions, trunking etc.
• Complete signal and sweep checks to ensure build specification conformity.
• Identify and record all findings via tablet and other recording techniques.
   

What you will know & understand?

• 3+ years’ experience in the methodology used in Irish overhead and underground HFC telecoms is essential.
• Experience is using Viavi ONX meters and Strata Sync is highly advantageous.
• Meticulous in note taking and marking of maps.
• Proficient in Microsoft software.
• Good people, orientation and communication skills.
• Logical approach to solving problems.
• Client focused.
• Willingness to travel – the person must hold a full clean driver's licence.
• Work on your own or as part of team.
• Accustomed to working outside.
• Accustomed to working at height via ladders.
• Adhere to strict Health & Safety polices.
   

What’s on offer for the successful candidates?

• Competitive salary
• Company vehicle
• Phone and/or tablet
• Excellent career progression opportunities

Please Note:

Only candidates permitted to work in the EU will be considered for this role.

Job Description:

In this role, you will be working as part of the Planning Team. You will operate a Network Documentation System that includes passive network elements. You will have key involvement in HFC/Ethernet network modelling, plan Civil / Cable Route, produce maps and drawings and provide CAD and mapping support to staff members. Measure fibre, and Coaxial cable lengths and provide cabling and splicing and termination schedules.

Specific Tasks / Duties:

• Walkout and survey area of proposed works to include duct & cable routes, equipment positions, capping / trunking and cable trays.
• Compile data capture information.
• Design RF (CATV) and Fibre Optical routes in accordance with current SOP and specification on GIS.
• Draw up RF electrical/fibre schematic diagrams.
• Measure fibre, and Coaxial cable lengths provide cabling and splicing and termination schedules.
• Design and draw up proposed duct routes on scale maps.
• Provide full estimate of project materials and labour costs.
• Produce working documentation and works instructions.
• Produce Bills of Quantities.
• Produce Bills of Materials
• Negotiate and communicate with local authorities, Councils, Developers and other utility undertakers.
   

Required Skills & Experience:

• A degree qualification in Electronic Engineering / Data communications /Networks or a related field
• 2/3 years of experience working in a similar role.
• Experience in Inventory Management within a data communications network.
• Experience as a Planner, preferably within the telecommunications sector
• Must have GIS Smallworld & AutoCAD skills
• The ability to multi-task and a desire to work to a high standard in a busy office environment.
• An analytical, detail-oriented approach to work.
• A willingness to learn and develop skills.
• Must have good command of written and spoken English
• Must have HFC Network Design Skills using Lode Data (Design Assistant V8.0 & above)
• Must have good skills on AutoLISP
• Must have a good understanding on DOCSIS technology

Job Description:

In this role, you will be working as part of the Planning Team and you will have key involvement in the planning and modelling of new Telecoms networks. This will involve inputting, planning & modelling Civil/Cable Routes, producing maps and drawings, and providing GIS and mapping support to field staff. If suitable, you will also have the opportunity to introduce new automated processes to improve efficiency within the planning team.

The Role:

• Compile and update data capture information on GIS software and systems.
• Perform data conversion using GIS software and systems.
• Manage and maintain data set on our system.
• Troubleshoot GIS problems and work with design team to resolution.
• Ensure outputs are to the highest quality and adhere to client satisfaction.
• Draw up RF electrical/fibre networks and schematics.
• Design and draw up proposed duct routes on scale maps.
• Produce working documentation and works instructions.
• Provide full estimate of project materials and labour costs.
• Produce Bills of Quantities and Bills of Materials.
• Identify repetitive tasks that can be automated to improve efficiency.

Experience Required:

• A degree qualification in Engineering / Data communications /Networks/GIS/Geography or a related field is desirable
• Strong GIS skills
• Ability to multi-task and work to a high standard
• An analytical, detail-oriented approach to work
• A willingness to learn and develop skills.
• Good command of written and spoken English
• Previous scripting experience using python, SQL, LISP programmes is advantageous.

Job Description:

In this role, you will be working as part of the Planning Team and will have you will have key involvement in the planning and modelling of new Telecoms networks. This will involve planning & modelling Civil / Cable Routes, producing maps and drawings, and provide GIS and mapping  support to field staff.

The Role:

You will be planning & designing the FTTx metro networks from fundamental design stage right   through to Low Level Design, which involves;

• Feeder Network Design
• Distribution Network Design
• Completion of BOM’s and BOQ’s
• Completion of design risk assessments
• Produce documentation on cabinet sites for presenting to the Local Authority.
• Produce SED & project risk report.
• Ensure designs meet the client’s architectural and technical requirements and standards.   

Experience Required:

• Diploma or Degree in Electrical Services / Building Services / Civil Engineering.
• Over 3 years’ experience in FTTx planning.
• Advanced Microsoft Office knowledge.
• Proficient in AutoCAD and GIS software.
• Excellent communication skills, both written and verbal.
• Excellent organisational and interpersonal skills.
• Customer focused with a proven track record in your current role.
• Ability to work to strict deadlines.
• Attention to detail, conscientious and have an ability to work on your own initiative is also essential.
• Decision making experience.
• Experience of designing fibre networks alongside power cables desirable.
• Experience working on BT Openreach Network advantageous.